Information you provide
We may collect your name, phone number, email, property address, property type and value, mortgage servicer, loan balance and year, payment and delinquency amounts, household income and income source, hardship information, bankruptcy and sale-date responses, preferred contact time, and any other information submitted in a form or communication. When a request form is submitted, we also record its submission time, IP address, browser, operating system, and referring page for security, request routing, and consent documentation. Please do not submit Social Security numbers, passwords, bank account numbers, or bank login credentials.
Information collected automatically
If you allow analytics through the cookie choices shown on the website, we record the visit time, exact IP address, approximate city, state or region, country, device type, browser, operating system, referring page, pages viewed, screen size, language, time zone, and the Foreclosure Leader domain or subdomain used. Location is supplied by the hosting network and may be imprecise. Necessary technologies separately support security, form operation, and privacy preferences.
How information is used
We use information to respond to requests, review mortgage-support inquiries, communicate by phone, text, or email with consent, deliver requested educational homeowner guides, operate and improve the website, prevent spam and duplicate submissions, maintain contact preferences, protect users, and meet legal or compliance obligations.
How information may be shared
Information may be available to Foreclosure Leader, Mortgage Modification Helpline, authorized representatives, and service providers that support communication, storage, website operations, analytics, compliance, or request handling. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.
Communications and consent
When you submit the request form and affirm consent, you authorize contact about your inquiry as described beside the form, including the confirmation, two request follow-ups, and a weekly educational and promotional homeowner guide. A separate newsletter form may also be used to request the weekly guides. Consent is not a condition of purchase. You may opt out of marketing texts by replying STOP, ask a caller to place you on the do-not-call list, unsubscribe from weekly emails using the link in every newsletter, or use the stop-contact link provided in a request email.
Retention and security
Raw visitor analytics records, including IP addresses, are automatically removed after 90 days. Lead, consent, opt-out, and compliance records may be retained longer when reasonably needed to handle a request, document preferences, resolve disputes, protect the service, or comply with law. Visitor analytics are restricted to approved administrators. No method of storage or transmission is completely secure, but we use reasonable administrative and technical measures intended to limit unauthorized access.
State privacy choices
Residents of certain states may have rights to request access, correction, deletion, or information about disclosure of personal information, subject to legal exceptions. You may also submit a request concerning sale or sharing as those terms are defined by applicable state law. We will take reasonable steps to verify requests.
- Call +1 (800) 961-5292 and state that you are making a privacy request.
- Use the Privacy Choices page linked in the footer.
- An authorized agent may submit a request where permitted by law.
Children and external links
The service is intended for adults and is not directed to children under 18. The website may link to government or third-party sites. Their privacy practices are governed by their own policies.
Contact and updates
Privacy questions may be directed by phone to +1 (800) 961-5292 or by mail to 1950 W 108th St, Los Angeles, CA 90047. We may update this policy as practices or legal requirements change. Last updated August 30, 2026.